Privacy Policy

1. Information We Collect

1.1 Personal Information

When you rent diving equipment from us, we may collect the following personal information:

• Full name and contact details (email address, phone number, postal address)
• Date of birth and identification documents
• Diving certification details and experience level
• Payment information and billing address
• Emergency contact information
• Physical measurements for equipment fitting (height, weight, shoe size)

1.2 Technical Information

We automatically collect certain information when you visit our website, including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website addresses
• Cookies and similar tracking technologies

2. How We Use Your Information

Tamoke uses the collected information for the following purposes:

• Service Provision: To process your equipment rental requests, verify diving certifications, and ensure proper equipment fitting
• Safety and Liability: To maintain records for insurance purposes and ensure compliance with safety regulations
• Payment Processing: To process transactions and prevent fraudulent activities
• Communication: To send booking confirmations, equipment care instructions, and respond to inquiries
• Marketing: To send promotional offers and updates about our services (with your consent)
• Website Improvement: To analyze usage patterns and enhance user experience

3. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. However, we may share your information with:

• Service Providers: Payment processors, equipment maintenance partners, and insurance companies who assist in our operations
• Legal Authorities: When required by law or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets
• Diving Centers: Partner dive centers where you plan to use our equipment (with your consent)

4. Data Security

Tamoke implements appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission using SSL technology
• Secure storage systems with restricted access
• Regular security assessments and updates
• Employee training on data protection practices

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Rental records and diving certification information are typically retained for a minimum of seven years for liability and insurance purposes.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Objection: Object to processing of your information for marketing purposes
• Portability: Request transfer of your information to another service provider
• Withdrawal of Consent: Withdraw consent for data processing at any time

7. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. You can control cookie settings through your browser preferences. Disabling cookies may affect certain website functionalities.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. Minors must have parental or guardian consent to rent diving equipment.

10. Changes to This Privacy Policy

Tamoke reserves the right to update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our website with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the revised policy.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.